Features > Customer support
Learn how to implement customer support using Crisp in your Nexset application. This guide covers setup, configuration, and best practices.
Crisp Setup
- 1
Create a new account on Crisp
- 2
Create a new website in your Crisp dashboard
- 3
Get your website ID:
- 4
- Go to [Integrations] menu
- 5
- Select [HTML] option
- 6
- Copy your
CRISP_WEBSITE_ID
Configuration
Add your Crisp website ID to your configuration:
// config.js
export default {
crisp: {
id: "your-crisp-website-id",
},
// ... other config
};
Features
- 1
Real-time chat support
- 2
Email integration
- 3
Knowledge base management
- 4
Team collaboration tools
- 5
Analytics and reporting
- 6
Custom branding options
Best Practices
- 1
Set up automated welcome messages
- 2
Configure response templates
- 3
Set up proper routing rules
- 4
Implement chat availability hours
- 5
Create a comprehensive knowledge base
- 6
Train your support team on Crisp features
Integration Tips
- 1
Test the chat widget in both development and production
- 2
Configure proper user identification
- 3
Set up custom events tracking
- 4
Implement proper error handling
- 5
Configure email notifications